Privacy Policy

Effective Date: 10/30/205

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1. Who We Are

The Leaders' QA Consulting (“we,” “our,” or “us”) provides leadership, culture, and performance consulting services. We are committed to protecting your privacy and ensuring transparency in how we collect, use, and store personal information.

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2. Information We Collect

We collect:

• Contact Information: Name, email, company, and role (for communication and billing).

• Assessment Data: Responses from leadership or team diagnostics (e.g., DISC, Psychological Safety Pulse).

• Coaching Notes: Observations or insights shared during sessions.

• Website Data: IP address, browser type, and usage analytics via cookies (for site performance).

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3. How We Use Information

We process your data to:

• Deliver and improve consulting and coaching services.

• Provide reports, scorecards, and personalized feedback.

• Manage contracts, invoices, and client relationships.

• Send relevant communications (e.g., scheduling, updates, or newsletters).

• Maintain compliance with applicable laws.

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4. Legal Basis for Processing (GDPR)

We process data based on:

• Contractual necessity (to deliver coaching and consulting services),

• Legitimate interest (business analytics, client communications),

• Consent (when collecting optional or sensitive information).

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5. Data Sharing

We only share data with:

• Subcontracted certified coaches or facilitators (under NDA and DPA terms),

• Technology providers (e.g., Google Workspace, CRM, Zoom) that meet GDPR compliance,

• Legal or accounting services as required by law.

We do not sell or trade personal data.

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6. Data Retention

We retain data only as long as needed for service delivery, legal, or accounting purposes—typically up to 3 years after the last engagement.

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7. Data Security

We use encrypted systems, access controls, and secure cloud storage to protect your data.

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8. Your Rights (Under GDPR and CCPA)

You may:

• Access, correct, or delete your data,

• Withdraw consent,

• Request data portability,

• File a complaint with your local data protection authority.

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Contact accounts@erikachestnut.com for any requests.

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9. Cookies

Our website uses cookies for performance and analytics. You can adjust cookie settings in your browser.

10. Updates

We may update this policy periodically and will post revisions here with a new effective date.